Financial Aid Advisor III (Remote)

Department: Financial Aid
Classification: Staff, Full-Time, Non-Exempt
Reports to: Assistant Director of Financial Aid Student Experience
Location: Remote
Compensation Starting Rate: $27.40/Hour

Position Overview

The Financial Aid Advisor III is part of the Financial Aid Student Experience team and reports directly to the Assistant Director of Financial Aid Student Experience

Reporting to the Assistant Director of Financial Aid Student Experience, the Financial Aid Advisor III is a member of the Financial Aid and Scholarships unit within the division of Enrollment Management and Marketing. Financial Aid Advisors work closely with the entire financial aid staff, as well as all key stakeholders within the Antioch community to coordinate outstanding student experience. As a financial advisor at Antioch University, the primary goal is to ensure excellence in student engagement by way of kind, informative and timely communication and processing.

Essential Job Functions

• Maintains expert-level knowledge of applicable policies, procedures, regulations, rules, statutes and laws
• Provides financial aid advising (via phone, email, video and text messaging) to prospective, new, current, and former students.
• Coordinates with the Assistant Director of Financial Aid Student Experience on all written communications to all prospective students: inquiry, applicants, and newly accepted students, revising written materials for new initiatives, recruitment plans, and changes in FA policy
• Acts as a point of escalation for student concerns
• Serves as Admissions liaison, attending new student review meetings providing applicant status updates on a regular basis
• Conducts verification of new student application data in compliance with federal requirements
• Conducts conflicting information resolution for new students by collecting, reviewing and documenting information from financial aid applicants
• Determines financial aid eligibility for new students through the packaging process according to federal, state and institutional requirements, monitors individual student awards, and resolves data conflicts and over awards.
• Serves as a vital Antioch community partner re: Antioch University (AU) recruitment and retention efforts. Advising regarding procedures, availability of and access to federal, state and institutional financial aid funds in order to ensure quality student services.
• Coordinates and communicates with AU Admissions on new student financial aid status and updating Target X in a timely manner
• Performs student outreach for application procedures: completing the appropriate FAFSA, completing entrance counseling and master promissory note, communication of C Flags and comment code resolution.

• Contacts students about missing or incomplete paperwork for verification, conflicting information, and professional judgment.
• Notifies and reminds students of when it’s time to reapply for the Graduate Plus loan, advising students on responsible borrowing.
• Participates in new student orientations
• Interfaces with Financial Aid Operations and Compliance team on resolving conflicting information, questions on verification and changes in federal, state and institutional policy on awarding funds
• Interfaces with academic departments concerning program information
• Other duties as assigned

Supplemental Responsibilities:

• Supports Associate Director of Financial Aid Student Experience with research and document collection re: external and internal audits and DOE student case resolution
• Participates in training new FA staff on standard procedures, and financial aid fundamentals
• Participates in activities between Financial Aid, Bursars, Admissions, and Student Affairs to ensure outstanding student support
• Troubleshoot problems as they arise and recommend and carry out appropriate resolutions
• Maintain student confidentiality in accordance with FERPA regulations
• Other duties as assigned by the Associate Director of Financial Aid Student Experience

Minimum Requirements

• Associate’s required, or the equivalent combination of education and experience, Bachelor’s preferred
• 2 to 3 years relevant work experience required
• Experience in Microsoft Office Products
• Ability to analyze, interpret and present data
• Possess strong communication skills, both written and verbal
• Possess excellent organizational and interpersonal skills
• Possess strong customer service and creative thinking skills
• Ability to multitask to meet multiple, competing deadlines and with attention to detail
• Ability to work independently and as a team member
• Ability to assess and provide recommendations for additional assistance
• Ability to work a flexible schedule, including evening and weekend assignments as necessary
• Ability to relate to a diverse community
• Ability to travel as scheduled and/or as necessary

Hours of Employment

This is a full-time position serving a national university. A work schedule will be established in consultation with the supervisor. The typical work week is Monday through Friday, 40 hours per week, with occasional evening and/or weekend hours.

Work Location

Remote

Physical Requirements

The essential functions represent the basic job duties that an employee must be able to perform, with or without a reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Antioch University reserves the right to change the duties of the job at any time.

Benefits Summary

Voluntary Health, dental and vision plan and flexible spending account options; employer retirement plan contribution of 6%; voluntary salary deduction to a pre-tax or post-tax retirement account; employer paid life insurance and short term disability; voluntary supplemental life insurance, long-term disability, accidental death/dismemberment, critical illness, and accident coverage plans; vacation accrues monthly (3 weeks from 0 – 5 years; 4 weeks after 6 years; carry-over allowed up to 3.75 days 0 – 5 years; up to 5 days, after 6 years and up); 12 days per year sick leave (carry-over up to 65 days); 15 paid holidays; tuition remission for employees and dependents at Antioch University campuses; and employee paid options with AFLAC, LegalShield, and Liberty Mutual. (This list is meant to be an informal summary of benefits. Plan benefits and eligibility requirements are governed by the plan documents and University policies which will be made available upon request).

Coalition for the Common Good (CCG) EEO Statement

The Coalition for the Common Good provides equal employment opportunity to all employees and applicants and prohibits discrimination on the basis of race, color, religion, age, sex, sexual orientation, gender identity, gender expression, pregnancy, national origin, disability status, genetics, protected veteran status, or any other characteristic or class protected by federal, state or local laws in matters affecting employment or in providing access to programs. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training. The CCG complies with all state and federal laws that prohibit discrimination, including Title VII of the Civil Rights Act, Title IX, Section 504 of the Rehabilitation Act, the Americans with Disabilities Act, the Equal Pay Act and the Age Discrimination in Employment Act. Inquiries should be addressed to the Office of Human Resources or the Office of the General Counsel.

To Apply: Qualified applicants must submit a cover letter, resume/CV, and three business references with contact information at the time of application.

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NOTE:  The successful candidate for this position will be subject to a pre-employment background check