Work Study Student Services & Engagement Assistant AdvisorISS Student Assistant – E. Dacanay [work study]

Start Date: 9/30/2024
End Date: 6/30/2024
Number of Positions: 3
Hours per Week: 20
Weekends Required: No
Evenings Required: Yes

Supervisor: Emee Dacanay

Alternate Supervisor: Yaru Wang

This position allows for remote work Yes/No: Yes

Percentage of time that could be remote (0-100%): 30%

Method to assess remote work: Daily/Weekly review of accomplishments in consultation with ISS advisors. Expected to provide customer front counter integrated student services; troubleshoot student issues in collaboration with ISS advisors; team member of the document imaging project; may be assigned special projects by the supervisor, etc.

Job Description

• Welcoming guests: Greeting visitors and providing a hospitable welcome
• Handling inquiries: Answering phone calls, responding to customer inquiries, and directing
  messages in a timely, friendly, and efficient manner.
• Resolving issues: Assisting customers in a branded, friendly, proactive, and efficient manner
  with appropriate follow-up as necessary.
• Team collaboration: Work hand-in-hand with the ISS Advisors in achieving the department’s
  strategic priorities, goals & objectives for student success.
• Administrative support: Assisting with student record imaging and maintenance.

Qualifications

• Experience in (or strong interest in) office administrative support, student services work, and customer service relations
• Demonstrated organizational skills, attention to detail, experience working independently and collaboratively
• Strong verbal and written communication skills, as well as computer usage and emailing skills
• Possess analytical skills, team player traits, and problem-solving abilities
• Comfortable working in a fast-pace environment under high-level and minimal supervision
• Abilities to work with and main academic records, including interpreting information, handling with confidentiality, and securing the review and storage.

How to Apply: They submit their resume’ and cover letter to the supervisor.

Email: [email protected]

Position Type: Work Study

Department: Office of Integrated Student Services